SIGBPS AOI: Mobile Commerce Business Processes and Operations

Track Chairs:

Yan Li (ESSEC Business School)
Xue Yang  (Nanjing University)

Track Description:

This track of mobile commerce business processes and operation aims to deliver extensive and high quality discussion on the various mobile commerce related phenomena. The emerging mobile technologies and applications have presented enormous opportunities for practitioners and researchers to exploit and identify the innovative mobile commerce strategies, business models, operation methods, marketing initiatives and consumer relationship building. The continuing evolvement of mobile applications and the increasing integration with the existing powerful computer technologies, the Internet and corporate networks is also rapidly reshaping the relatively more established electronic commerce business models, processes, and operation. 

Theorists from multiple disciplines, particular the information systems, have made early attempts to explore the emerging mobile commerce practices and to record its remarkable development paths from various perspectives. Based on their contributions, we believe more important and interesting research questions can be raised to reflect the unique characteristics of mobile commerce and to resolve unique issues raised by the application of mobile commerce in an ongoing manner. By deeply exploring the key differences and complexities embedded in the mobile commerce strategies, business models, marketing endeavors and decision making, to name a few, our understanding of the entire mobile commerce value network can be inspired.

In this track, we are interested in issues related to, but not limited by, research topics such as:

    • Mobile commerce development
    • IT governance for global mobile commerce
    • Mobile service management innovation
    • Economic models for mobile commerce value chain management
    • Mobile commerce standards development and management
    • IT strategy and risks in managing mobile commerce
    • Mobile commerce challenges for small and medium-sized enterprises (SME) in developing regions
    • Mobile commerce software solutions allowing the integration of intra and inter firm business processes
    • Social, political and legal frameworks for fostering mobile commerce diffusion in developing regions
    • User behaviors in global mobile commerce adoption
    • Privacy, security, and trust issues in global mobile commerce
    • Social, political, and legal implications of global mobile commerce