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SIGBPS AOI: E-business Service Management Track Chairs:
Noyan Ilk (The University of Arizona)
Track Description: Over the past 50 years, global markets have radically transformed from product-based industrial structures to service-based post industrial ones. Information Technology (IT) has been a main contributor to this change. In particular, the rise of network based technologies such as the Internet has alleviated the accessibility of service systems while increasing their productivity and efficiency. In addition, technologies such as web services and distributed computing have played a prominent role in transforming the product based IT functionalities into service based ones. For example, a wide range of commodities from media content to hardware computing capacity can now be packaged as services and delivered over the Internet through a variety of service contracts. Yet, compared to its importance in the economy, relatively little systemic research has been done on service systems and electronic services. This track aims to provide a discussion forum for efficient management of e-business services. We welcome papers that are concerned with the following suggested (but not limited to) topics:
The track welcomes both traditional and multi-disciplinary methodologies with an emphasis on position papers – but also welcoming conceptual papers with a strong theoretical flavor.
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